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Contact Us

Online

Emergencies

Lost or Stolen Card? Victim of identity Theft, Phishing?

NOTE: For security reasons, you cannot report a lost or stolen credit card through email.

We can help!

Member Contact Center

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.7048
800.542.3328
Language Line

Electronic Services

Online Banking, eStatements, Bill Pay, Phone Banking, Mobile Banking

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.7030
800.542.3328, ext. 37030

Home Loans

Questions & Scheduling an Application Appointment

M – F: 7:30 a.m. – 6 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3424
800.542.3328, ext. 33424

TTY

Telephone Typewriter for the Hearing Impaired

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3770
800.542.3328, ext. 33770

Automated Deposits

Net Pay, Payroll Deductions, Pension, Automatic Transfers;
Automated Clearing House (ACH) transactions; Checking

M – F: 7:30 a.m. – 4 p.m. (CT)
309.633.7048
800.542.3328, ext. 37048

Phone-A-Loan

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3400
800.858.3400

Dealer Phone-A-Loan

CAT Dealer Employees
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.447.2470

Emergencies

Lost or Stolen Cards

Report lost or stolen CEFCU Debit/Credit Cards immediately.

NOTE: Do not report a lost/stolen card through email.

Debit Card

309.633.7000
800.542.3328

Credit Card

309.633.3763
800.542.3328, ext. 33763
If No Answer: Leave a message including your name and contact information.

Phishing/Suspicious Email

Forward suspicious email that uses CEFCU's name to abuse@cefcu.com. If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.

NOTE: Do not send confidential information to abuse@cefcu.com.

Identity (ID) Theft

If you an Identity Theft victim:

  • Contact CEFCU as soon as possible at 309.633.7048 or 800.542.3328.
  • File a report with your local police department.
  • Contact the Federal Trade Commission (FTC). You may file a report online or call 1-877-IDTHEFT.

The tutorials Identity TheftIdentity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.

Business Solutions

Business Services

Business Checking, Savings, Loans, Credit Cards, Convenience Services, Check Capture

M – F: 8 a.m. – 4:30 p.m. (CT)
309.633.7065
800.542.3328, ext. 37065
Contact Business Rep     Email Business Services

CEFCU @ Work

Special Employee Benefits, Direct Deposits, Payroll Deductions, Automatic Transfers, Automated Clearing House (ACH), Financial Literacy

Midwest
M – F: 7:30 a.m. – 4 p.m. (CT)
309.633.2627
800.542.3328, ext. 32627
Contact IL Rep     Email Midwest

California
M – Th: 10 a.m. – 6 p.m. (PT)
F: 9 a.m. – 6 p.m. (PT)
Sat: 10 a.m. – 3 p.m. (PT)
408.955.1300
800.955.0287
Contact CA Rep     Email California

CEFCU Investment Services and Wealth Management

Services Available – M – F: 8 a.m. – 4:30 p.m. (CT)

CEFCU
Investment Services

Investment Services

309.633.2571
800.356.7865, ext. 32571
408.545.1571 (CA appointments)
CUNA Brokerage Login
Contact a Representative
Request information
Email Investments

Life and Long–Term Care Insurance

309.633.7479
800.633.7077, ext. 37479
Email About Insurance

CEFCU Wealth Management

Private Member Group

309.633.7489
Meet the Team
Email Us

Trust & Investment Management

309.633.3836
800.633.7077, ext. 33836
MEMBERS Login
Meet the Trust Team
Email Trust

CEFCU Financial Services Insurance

Property/Casualty, Accidental Death & Dismemberment, Mechanical Repair Insurance, and more
Contact CFS

Check the background of an investment professional at FINRA's BrokerCheck.
FR-1467879.1-0416-0518

CEFCU Investment Services & Wealth Management is a marketing name used by CEFCU. CEFCU Investment Services Advisors are registered representatives of CUNA Brokerage Services, Inc. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution.  FR-2035796.1-0218-0320

FR-1321011.1-1015-1117

Insurance products available through CEFCU Financial Services®, Inc., are:

  • NOT a deposit;
  • NOT insured by the National Credit Union Share Insurance Fund, the NCUA, or any other governmental agency or deposit insurance program;
  • NOT obligations of, or guaranteed by, CEFCU, CEFCU Financial Services, Inc., or any affiliated entity.

Mail Us

Bank by Mail

(Includes Mortgage Payments)
CEFCU
P.O. Box 1805
Peoria, IL 61656–1805

Credit Card Payments

CEFCU
P.O. Box 1975
Peoria, IL 61656–1975

Home Loans

For error resolution and information on current Home Loans only.

CEFCU
ATTN: Mortgage Errors & Info.
P.O. Box 1715
Peoria, IL 61656-1715