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Contact Us



Lost or Stolen Card? Victim of identity Theft, Phishing?

NOTE: For security reasons, you cannot report a lost or stolen credit card through email.

We can help!

Member Contact Center

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
Language Line

Electronic Services

Online Banking, eStatements, Bill Pay, Phone Banking, Mobile Banking

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 37030

Home Loans

Questions & Scheduling an Application Appointment

M – F: 7:30 a.m. – 6 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 33424


Telephone Typewriter for the Hearing Impaired

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 33770

Automated Deposits

Net Pay, Payroll Deductions, Pension, Automatic Transfers;
Automated Clearing House (ACH) transactions; Checking

M – F: 7:30 a.m. – 4 p.m. (CT)
800.542.3328, ext. 37048


M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)

Dealer Phone-A-Loan

CAT Dealer Employees
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)


Lost or Stolen Cards

Report lost or stolen CEFCU Debit/Credit Cards immediately.

NOTE: Do not report a lost/stolen card through email.

Debit Card


Credit Card

800.542.3328, ext. 33763
If No Answer: Leave a message including your name and contact information.

Phishing/Suspicious Email

Forward suspicious email that uses CEFCU's name to If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.

NOTE: Do not send confidential information to

Identity (ID) Theft

If you are an Identity Theft victim:

The tutorials Identity TheftIdentity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.

Business Solutions

Business Services

Business Checking, Savings, Loans, Credit Cards, Convenience Services, Check Capture

M – F: 8 a.m. – 4:30 p.m. (CT)
800.542.3328, ext. 37065
Contact Business Rep     Email Business Services

CEFCU @ Work

Special Employee Benefits, Direct Deposits, Payroll Deductions, Automatic Transfers, Automated Clearing House (ACH), Financial Literacy

M – F: 7:30 a.m. – 4 p.m. (CT)
800.542.3328, ext. 32627
Contact IL Rep     Email Midwest

M – Th: 10 a.m. – 6 p.m. (PT)
F: 9 a.m. – 6 p.m. (PT)
Sat: 10 a.m. – 3 p.m. (PT)
Contact CA Rep     Email California

CEFCU Investment Services and Wealth Management

Services Available – M – F: 8 a.m. – 4:30 p.m. (CT)

CEFCU Wealth Management

Private Member Group

Meet the Team
Email Us

Trust & Investment Management

800.633.7077, ext. 33836
Meet the Trust Team
Email Trust

CEFCU Financial Services Insurance

Property/Casualty, Accidental Death & Dismemberment, Mechanical Repair Insurance, and more
Contact CFS

Check the background of an investment professional at FINRA's BrokerCheck.

CEFCU Investment Services & Wealth Management is a marketing name used by CEFCU. CEFCU Investment Services Advisors are registered representatives of CUNA Brokerage Services, Inc. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution.  FR-2035796.1-0218-0320

Insurance products available through CEFCU Financial Services®, Inc., are:

  • NOT a deposit;
  • NOT insured by the National Credit Union Share Insurance Fund, the NCUA, or any other governmental agency or deposit insurance program;
  • NOT obligations of, or guaranteed by, CEFCU, CEFCU Financial Services, Inc., or any affiliated entity.

Mail Us

Bank by Mail

(Includes Mortgage Payments)
P.O. Box 1805
Peoria, IL 61656–1805

Credit Card Payments

P.O. Box 1975
Peoria, IL 61656–1975

Home Loans

For error resolution and information on current Home Loans only.

ATTN: Mortgage Errors & Info.
P.O. Box 1715
Peoria, IL 61656-1715