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Contact Us

Report an Emergency Lost/Stolen Cards,
Phishing/Suspicious Emails,
Identity (ID) Theft

Call Us

M – TH: 7:30 a.m. – 7 p.m. (CT); Fri: 7:30 a.m. – 8 p.m. (CT); Sat: 9 a.m. – 4 p.m. (CT)
Interpreters are available

Member Contact Center

800.542.3328

Electronic Services

Online and Mobile Banking, eStatements, and Bill Pay
800.542.3328, ext. 37030

TTY

Telephone Typewriter for the Hearing Impaired
800.542.3328, ext. 33770

Report Lost or Stolen Cards 24/7

Direct Lending

M – F: 7:30 a.m. – 6 p.m. (CT) Sat; 9 a.m. – 2 p.m. (CT)
800.858.3400

Mortgages

Questions & Scheduling an Application Appointment

M – F: 7:30 a.m. – 6 p.m. (CT) Sat; 9 a.m. – 4 p.m. (CT)
800.542.3328, ext. 33424

IRA/HSA Department

Request a New Account Kit

M – F: 7:30 a.m. – 4 p.m. (CT)
800.633.7077, ext. 33409

Mail Us

Bank by Mail

(Includes Mortgage Payments)
CEFCU
P.O. Box 1805
Peoria, IL 61656–1805

Credit Card Payments

CEFCU
P.O. Box 1975
Peoria, IL 61656–1975

Mortgages

For error resolution and information on current Mortgages only.

CEFCU
ATTN: Mortgage Errors & Info.
P.O. Box 1715
Peoria, IL 61656-1715

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