If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 1.800.633.7077.
Contact Us
Emergencies
Lost or Stolen Card? Victim of identity Theft, Phishing?
NOTE: For security reasons, you cannot report a lost or stolen credit card through email.
We can help!Member Contact Center
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.7048
800.542.3328
Language Line
Electronic Services
Online Banking, eStatements, Bill Pay, Phone Banking, Mobile Banking
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.7030
800.542.3328, ext. 37030
Home Loans
Questions & Scheduling an Application Appointment
M – F: 7:30 a.m. – 6 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3424
800.542.3328, ext. 33424
TTY
Telephone Typewriter for the Hearing Impaired
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3770
800.542.3328, ext. 33770
Automated Deposits
Net Pay, Payroll Deductions, Pension, Automatic Transfers;
Automated Clearing House (ACH) transactions; Checking
M – F: 7:30 a.m. – 4 p.m. (CT)
309.633.7048
800.542.3328, ext. 37048
Phone-A-Loan
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
309.633.3400
800.858.3400
Dealer Phone-A-Loan
CAT Dealer Employees
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.447.2470
Emergencies
Lost or Stolen Cards
Report lost or stolen CEFCU Debit/Credit Cards immediately.
NOTE: Do not report a lost/stolen card through email.
Debit Card
309.633.7000
800.542.3328
Credit Card
309.633.3763
800.542.3328, ext. 33763
If No Answer: Leave a message including your name and contact information.
Phishing/Suspicious Email
Forward suspicious email that uses CEFCU's name to abuse@cefcu.com. If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.
NOTE: Do not send confidential information to abuse@cefcu.com.
Identity (ID) Theft
If you an Identity Theft victim:
- Contact CEFCU as soon as possible at 309.633.7048 or 800.542.3328.
- File a report with your local police department.
- Contact the Federal Trade Commission (FTC). You may file a report online or call 1-877-IDTHEFT.
The tutorials Identity Theft, Identity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.
Business Solutions
Business Services
Business Checking, Savings, Loans, Credit Cards, Convenience Services, Check Capture
M – F: 8 a.m. – 4:30 p.m. (CT)
309.633.7065
800.542.3328, ext. 37065
Contact Business Rep Email Business Services
CEFCU @ Work
Special Employee Benefits, Direct Deposits, Payroll Deductions, Automatic Transfers, Automated Clearing House (ACH), Financial Literacy
Midwest
M – F: 7:30 a.m. – 4 p.m. (CT)
309.633.2627
800.542.3328, ext. 32627
Contact IL Rep Email Midwest
California
M – Th: 10 a.m. – 6 p.m. (PT)
F: 9 a.m. – 6 p.m. (PT)
Sat: 10 a.m. – 3 p.m. (PT)
408.955.1300
800.955.0287
Contact CA Rep Email California
CEFCU Investment Services and Wealth Management
CEFCU
Investment Services
Investment Services
309.633.2571
800.356.7865, ext. 32571
408.545.1571 (CA appointments)
CUNA Brokerage Login
Contact a Representative
Request information
Email Investments
Life and Long–Term Care Insurance
309.633.7479
800.633.7077, ext. 37479
Email About Insurance
CEFCU Wealth Management
Private Member Group
309.633.7489
Meet the Team
Email Us
Trust & Investment Management
309.633.3836
800.633.7077, ext. 33836
MEMBERS Login
Meet the Trust Team
Email Trust
CEFCU Financial Services Insurance
Property/Casualty, Accidental Death & Dismemberment, Mechanical Repair Insurance, and more
Contact CFS
Check the background of an investment professional at FINRA's BrokerCheck.
FR-1467879.1-0416-0518
CEFCU Investment Services & Wealth Management is a marketing name used by CEFCU. CEFCU Investment Services Advisors are registered representatives of CUNA Brokerage Services, Inc. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. FR-2035796.1-0218-0320
FR-1321011.1-1015-1117
Insurance products available through CEFCU Financial Services®, Inc., are:
- NOT a deposit;
- NOT insured by the National Credit Union Share Insurance Fund, the NCUA, or any other governmental agency or deposit insurance program;
- NOT obligations of, or guaranteed by, CEFCU, CEFCU Financial Services, Inc., or any affiliated entity.
Mail Us
Bank by Mail
(Includes Mortgage Payments)
CEFCU
P.O. Box 1805
Peoria, IL 61656–1805
Credit Card Payments
CEFCU
P.O. Box 1975
Peoria, IL 61656–1975
Home Loans
For error resolution and information on current Home Loans only.
CEFCU
ATTN: Mortgage Errors & Info.
P.O. Box 1715
Peoria, IL 61656-1715