Contact Us



Lost or Stolen Card? Victim of identity Theft, Phishing?

NOTE: For security reasons, you cannot report a lost or stolen credit card through email.

We can help!

Member Contact Center

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
Language Line

Electronic Services

Online Banking, Bill Pay, Phone Banking, Mobile Banking

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 37030

Home Loans

Questions & Scheduling an Application Appointment

M – F: 7:30 a.m. – 6 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 33424


Telephone Typewriter for the Hearing Impaired

M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)
800.542.3328, ext. 33770

Automated Deposits

Net Pay, Payroll Deductions, Pension, Automatic Transfers;
Automated Clearing House (ACH) transactions; Checking

M – F: 7:30 a.m. – 4 p.m. (CT)
800.542.3328, ext. 37048


M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)

Dealer Phone-A-Loan

CAT Dealer Employees
M – F: 7:30 a.m. – 8 p.m. (CT)
Sat: 9 a.m. – 5 p.m. (CT)


Lost or Stolen Cards

Report lost or stolen CEFCU Debit/Credit Cards immediately.

NOTE: Do not report a lost/stolen card through email.

Debit Card

If No Answer: Leave a message including your name and contact information.

Credit Card

800.542.3328, ext. 33763

Phishing/Suspicious Email

Forward suspicious email that uses CEFCU's name to If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.

NOTE: Do not send confidential information to

Identity (ID) Theft

If you are the victim of Identity Theft:

  • Contact CEFCU as soon as possible at 309.633.7048 or 800.542.3328.
  • File a report with your local police department.
  • Contact the Federal Trade Commission (FTC). You may file a report online or call 1-877-IDTHEFT.

The tutorials Identity TheftIdentity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.

Business Solutions

Business Services

Business Checking, Savings, Loans, Credit Cards, Convenience Services, Check Capture

M – F: 8 a.m. – 4:30 p.m. (CT)
800.542.3328, ext. 37065
Contact a Rep     Email Us

CEFCU @ Work

Special Employee Benefits, Direct Deposits, Payroll Deductions, Automatic Transfers, Automated Clearing House (ACH), Financial Literacy

M – F: 8 a.m. – 4:30 p.m. (CT)
800.542.3328, ext. 32626
800.542.3328, ext. 32627
Contact a Rep     Email Us

M – Th: 10 a.m. – 6 p.m. (PT)
F: 9 a.m. – 6 p.m. (PT)
Sat: 10 a.m. – 3 p.m. (PT)
Contact a Rep     Email Us

CEFCU Investment Services and Wealth Management

Services Available – M – F: 8 a.m. – 4:30 p.m. (CT)

CEFCU Investment Services

Investment Services

800.356.7865, ext. 32571
408.545.1571 (CA appointments)
Contact a Representative
Request information
Email Us

Life and Long–Term Care Insurance

800.633.7077, ext. 37479
Email Us

CEFCU Wealth Management

Private Member Group

Meet the Team
Email Us

Trust & Investment Management

800.633.7077, ext. 33836
Meet the Team
Email Us

CEFCU Financial Services Insurance

Property/Casualty, Accidental Death & Dismemberment, Mechanical Repair Insurance, and more
Contact Us

CEFCU Investment Services & Wealth Management is a marketing name used by CEFCU. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. Trust services available through MEMBERS® Trust Company (MTC). CBSI and MTC are under separate contracts with the financial institution to make securities and trust services, respectively, available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. FR-1099166.1-0115-0217

Insurance products available through CEFCU Financial Services®, Inc., are:

  • NOT a deposit;
  • NOT insured by the National Credit Union Share Insurance Fund, the NCUA, or any other governmental agency or deposit insurance program;
  • NOT obligations of, or guaranteed by, CEFCU, CEFCU Financial Services, Inc., or any affiliated entity.

Mail Us

Bank by Mail

(Includes Mortgage Payments)
P.O. Box 1805
Peoria, IL 61656–1805

Credit Card Payments

P.O. Box 1975
Peoria, IL 61656–1975

Home Loans

For error resolution and information on current Home Loans only.

ATTN: Mortgage Errors & Info.
P.O. Box 1715
Peoria, IL 61656-1715