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Report an Emergency

Lost or Stolen Card? Victim of identity theft, phishing? We can help!

Lost or Stolen Cards

Report lost or stolen CEFCU Debit/Credit Cards immediately. Representatives are available 24/7.

NOTE: Do not report a lost/stolen card through email.

Debit Card


Credit Card

800.542.3328, ext. 33763

Phishing/Suspicious Email

Forward suspicious email that uses CEFCU's name to If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.

NOTE: Do not send confidential information to

Identity (ID) Theft

If you are an Identity Theft victim:

  • Contact CEFCU as soon as possible at 800.542.3328.
  • File a report with your local police department.
  • Contact the Federal Trade Commission (FTC). You may file a report online or call 1.877.IDTHEFT.

The tutorials Identity TheftIdentity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.