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If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 1.800.633.7077.

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Phone Banking

After-hours access to your accounts is easy with Touch-Tone Teller. Our 24/7 phone banking system allows you to:

  • Check account balances.
  • Transfer funds.
  • Make payments.
  • Track account activities.
  • Get rates.
  • Find Member Center hours.
  • Change Personal Identification Number (PIN).

Contact CEFCU for a PIN, then call 309.633.3600 or 1.800.447.2478 to access your accounts.

Sample Call

See how easy it is to use Touch-Tone Teller.*

  • Dial 309.633.3600 or 1.800.447.2478.
  • Listen to the instructions and follow these steps:
    1. Enter 1 to begin the transaction.
    2. Enter 197811# for the sample account number.
    3. Enter 1234# for the sample PIN.
    4. Select 1 for account information.
    5. Then select 2 for the menu.
    6. Select 1 for the account balance.
    7. Then select 1 for deposit accounts.
    8. Enter 11 to get a balance on a sample Savings account.
    9. Select 3 to end the call.

Phone Banking Guide

*This is a sample transaction. Your accounts will not be affected in any way.