Member Stories

I attended the Senior Cents fraud seminar yesterday. The food was delicious, handouts great and the two presenters were so much fun to listen, too.  Plus, they were definitely informed about their topics.  Thank you!

In spite of the tough year in 2020, you were still able to come through with an Extraordinary Dividend. Thank you CEFCU!

The people at CEFCU who helped me were patient, professional, and did everything possible to quickly process and expedite my loan. The loan application process was very easy and is much appreciated. There is a reason I kept CEFCU as my credit union even after relocating to California. And that reason is simple. All of the staff at CEFCU, without exception, have always provided outstanding service anytime I have had questions or needed assistance, be it in person or by phone… and I am very grateful for their efforts on my behalf.

Thank you to everyone at CEFCU that assisted me during this challenging time – so helpful and patient.  Kudos to everyone on what an excellent operation you have.

We’re grateful for how CEFCU helped us years ago with building our first home, then helped with our business, and the help you’ve provided now. Not to sound cheesy, but I really DO feel you’re living out that ‘Not a bank-Better!’ slogan.

“What I love most is the ease of online banking at CEFCU.  We use it for transferring money between accounts, making loan payments or paying bills — it’s just so easy to use. Plus, I also like the fact that it doesn’t feel like a bank at CEFCU and appreciate how everyone is so friendly and helpful. Whenever we have questions or need assistance, CEFCU takes the time to listen and help us figure out what we need. It’s why when we get the chance, we tell others about CEFCU.”

Before joining CEFCU, we’d become accustom to the bank or credit union being served by us — instead of the other way around.  After joining CEFCU, we quickly learned that we had the relationship backward!  CEFCU has always been there for us!  CEFCU’s rates are better than what we’ve seen elsewhere in our area, and no other bank or credit union has consistently offered the service and financial benefits afforded to me and my family the way CEFCU does. This is in addition to the Extraordinary Dividends we’ve enjoyed at the end of the year.

Plus, the service has been unequalled, both in the branch and by phone… especially by Dave Smith in the Mortgage area. He’s helped guide me through the Home Loan process several times. Dave’s always been exceptional. I’ve even had other parties that were involved in my home buying or building process comment about Dave’s service. Over the years, I’ve referred several friends to CEFCU and they’ve all mentioned to me their experience has been just like mine — excellent.  I love how CEFCU always places the member's interest first and plan to be a life-long CEFCU member!

I’ve been with CEFCU for over 20 years, and still with them even though I now live in South Carolina.

Thank you for providing the fraud seminar for our benefit. The information shared was invaluable, and the venue and food were great. Technology is truly a blessing and a curse, and one that makes your job and that of law enforcement so much more difficult. It’s sad to think of the complete disregard that some in this world have for others. Thanks to CEFCU for doing all that you do to help protect us and our accounts. We wouldn’t think of using anyone else.

CEFCU’s been my financial institution for more years than I can remember. You’ve been there for me and my husband when we needed a home loan, and then also a number of car loans along the way. And now, I have an IRA account there, too.  Thank you for the Extraordinary Dividend and for everything that the employees do to serve us. It means more than you could imagine.

You guys really just came through for me in a situation and I wanted to say thank you so much. I really appreciate that you work with people and are willing to go above and beyond – that’s awesome!

I’ve been a member since 1972, and wouldn’t have it any other way. My mom actually started me with an account back when I was in grade school, and I’m so glad she did. I wish I would have done the same for my children when they were young.

Thanks for confirming my loan application and thanks to the CEFCU Business Services Team. I appreciate the assistance, responsiveness… and for going the extra mile.

I love the better rates, lower costs, and just all around excellent service at CEFCU.  As a long-time member, I also use the debit card and ATMs, plus a number of other accounts and services. I simply appreciate the value of being part of a Credit Union… and tell others they should check out CEFCU. It’s awesome – keep up the great work!

I'd like to thank CEFCU for what has been a prompt and organized process regarding applying for and receiving the PPP funds and loan forgiveness from the U.S. Small Business Administration. It’s been a tremendous help.  I’ve been impressed with CEFCU — especially the Business Services area — and have since moved all of my business accounts to CEFCU permanently. Had I relied on my other institution, it is likely I would have not received the PPP loan. I've also experienced what it was like with another bank to go through this process for my church. CEFCU has certainly stood out in a positive way by comparison.  Kudos to the team there and thank you for the great service.

Thank you for the Dividend.  I’ve appreciated CEFCU’s basic philosophy of “people helping people” for many years, and even though I now live in Florida, I’d never consider moving my accounts from CEFCU. 

I love CEFCU – been with them for nearly 40 years, even though we’re now living in Florida.

I became aware on a Friday that our Mastercard account was compromised.  I went immediately to a Springfield Member Center (at the mall) and they said CEFCU was already aware of the activity, disallowed large transactions that were coming through, and explained how it appeared the scam was initiated. CEFCU then cancelled our cards and reissued. In short, I want to thank everyone on the security team for their quick action in securing my account and working through the issue before I was even aware. The fact that I received a letter from cardmember security a day later alerting me to the problem (giving me a number to call) simply showed that they WERE working to protect my accounts even before I was aware of the problem. THANK YOU SO MUCH!

I appreciate the great service and experience I have when I call; they always take the time to listen and help members solve any problems or answer any questions we might have. I feel very secure having both my business and personal accounts at CEFCU – Keep up the good work.

Unhappy and discouraged with many local banks, I was thrilled when the opportunity opened up in the 80’s for people other than Caterpillar workers to be CEFCU members. So, I joined CEFCU through my employer over 30 years ago. Now, even though I’ve retired and moved out of the area, I still use CEFCU for my primary financial transactions and savings and feel totally connected. I appreciate the personal care when I need assistance, and how you are always looking out for our financial well-being.

We’ve been with CEFCU for nearly 20 years. Thank you for all you are doing for our family and business.