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Scammed? Take Action Now!
Act fast if you think you provided a scammer with personal information or money.
If you used your CEFCU account number or Credit or Debit Mastercard®
Contact CEFCU immediately!
If you paid with the following, then take these steps:
A wire transfer through CEFCU
Contact us immediately. We will request from the financial institution where the funds were sent to return them. If the funds are still available, and the financial institution returns them, we will deposit them into your account.
A transfer through a company, like Western Union
Report the scam to that company, ask that the transaction be reversed and your money refunded.
Gift card
Keep the gift card and receipt and contact the issuing company to see if your money can be refunded.
A money transfer app, like Venmo or PayPal
Report the issue to the app’s customer service department and ask if the payment can be reversed. Only contact support through the app or the website; do not use a search engine to find a customer service number because they may not be legitimate.
Cryptocurrency
Contact the company you used, report the scam, and ask for the transaction to be reversed.
Cash
Report the scam to the U.S. Postal Inspection Service at 877.876.2455 if you mailed it or contact the delivery service you used. Ask if the package can be intercepted.
We will make every effort to alert you to anything we think may be a scam. In addition, you can use Online and Mobile Banking to keep tabs on your accounts.
If you have been scammed…
- Search consumer.FTC.gov for What to do if you were scammed.
- Go to reportfraud.ftc.gov and identitytheft.gov to report any scam.
- Report it to your local police department.
- Visit our Security Center for more information on identity theft.
If you gave the following to a scammer, then take these actions:
Social Security number
Go to identitytheft.gov and report the incident.
Your account log-in information
Change your user name and password.
If a scammer has access to your device, then take these steps.
Your computer or tablet
Update any system or security software. Run your security software and take any steps recommended.
You also can take your device to a reputable computer technician for diagnostics and any clean up necessary.
Your smartphone
Contact your service provider and update your log-in information.
Save personal items, like contacts and photos, then go to Settings and reset your phone to factory settings.
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